Privacy
Privacy Statement
Effective as of May 2018, updated on 4 January 2021
This privacy statement applies to Hotel Restaurant Fidder, owned and operated by V.O.F. Hotel Restaurant Fidder. This statement describes how we collect and use data you provide to us through our website (www.hotelfidder.nl) and in person at the hotel. It also outlines the choices you have regarding the use of your personal data and how you can access and update this information.
Data Collection
The categories of personal data we collect include, but are not limited to:
• Your first name, last name, email address, telephone number, home address, and identification document number;
• Credit card details (card type, credit card number, cardholder name, expiration date, and security code);
• Information about your stay, including arrival and departure dates, special requests, and notes regarding your service preferences (including room preferences, facilities, or other services used);
• Information you provide relating to your marketing preferences or participation in surveys, contests, or promotions.
You always have the option to decide which personal data (if any) you wish to share with us. If you choose not to provide certain data, this may affect transactions with us. (We currently do not send newsletters and will not use your data for such purposes. If this changes in the future, you will have to actively subscribe to receive them.)
Data We Collect Automatically
When you use our website, we also collect data automatically. This includes information such as language settings, location, device settings, device operating system, log data, usage duration, requested URL, status report, user agent (browser version details), operating system, result (viewer or booker), and search history. We may also collect data through cookies. This information is used to optimize our website and is anonymized, showing only totals of the mentioned data.
Data Provided During Check-In
The check-in form is used to verify your identity and to execute our agreement with you during your stay.
This is required by law, in accordance with Article 438 of the Dutch Criminal Code. Failure to provide the requested data will result in being unable to stay at our premises.
Summary of Article 438:
Anyone providing overnight accommodation as part of their business may face a penalty of up to one month’s detention or a second-category fine if they:
- Fail to request a valid travel or identity document upon the guest’s arrival;
- Do not maintain a register, or fail to promptly record the guest’s name, occupation, residence, and arrival date, along with the details of the provided document, as well as the departure date;
- Refuse to present the register upon request by the mayor or an appointed official.
This does not apply to accompanying spouses, minor children, or travel groups.
Your data will be kept in our records for the legally required retention period. Your information will only be shared with third parties as specified in sections G and H below.
Purposes of Processing
We use your personal data for the following purposes:
A. Reservations: To complete and process your online booking.
B. Customer Service: To provide customer support.
C. Guest Reviews: We may use your contact details to invite you to write a guest review after your stay. These reviews help other travelers choose accommodations that suit their needs. If you submit a review, it may be published on our website.
E. Other Communications: We may contact you by email, post, phone, or SMS, depending on the contact details you provide. This may be for the following reasons:
- a. To respond to your requests or inquiries.
- b. If you have not completed an online reservation, we may send a reminder to continue with the booking process.
- c. After using our services, we may send you a survey or invite you to leave feedback about your experience with our website.
F. Analysis, Improvements, and Research: We use personal data for research and analysis to improve our services and website content. This may involve third-party processors, with results shared anonymously in aggregated form.
G. Security, Fraud Detection, and Prevention: We use personal data to prevent fraud and other unlawful activities, to investigate incidents, and to ensure user authentication. Such data may be shared with law enforcement or external advisors.
H. Legal Obligations: In certain cases, we may use personal data to handle legal disputes, comply with laws and regulations, enforce agreements, or respond to lawful requests from authorities.
If we use automated means to process personal data that has legal or significant effects on you, we will implement appropriate measures to protect your rights and freedoms, including the right to human intervention.
Legal Basis
• For purposes A and B, we rely on the execution of a contract. Using your data is necessary to fulfill our contractual obligations, e.g., processing your online booking.
• For purposes C-H, we rely on legitimate interests, such as improving our products and services, ensuring website functionality, and preventing fraud. We always seek to balance your rights and interests with ours.
• For purpose H, we may also rely on compliance with applicable laws.
• Where required by law, we will ask for your consent before processing your data for direct marketing.
You may withdraw consent at any time by contacting us via the details at the end of this statement.
If you wish to object to processing under C-F but no opt-out is available (e.g., in account settings), please contact patrick@hotelfidder.nl.
International Data Transfers
The transfer of personal data as described may include transfers to countries outside the European Union that do not have the same level of data protection. Where required by EU law, we will only transfer data to recipients that ensure adequate data protection. In such cases, we use contractual clauses to ensure your data remains protected under EU standards. You may request a copy of these clauses via the contact details below.
Security
BeCurious BV will take appropriate technical and organizational measures to protect personal data against loss, unauthorized access, or unlawful processing (such as unauthorized disclosure or modification). The security measures depend on the services provided by V.O.F. Hotel Restaurant Fidder, as outlined in the Agreement. Upon request, BeCurious BV will provide a reasonable overview of the implemented measures relevant to the services.
However, BeCurious BV cannot guarantee that the security is effective under all circumstances.
V.O.F. Hotel Restaurant Fidder will only provide personal data to BeCurious BV after confirming that the required security measures are in place. V.O.F. Hotel Restaurant Fidder is responsible for complying with the agreed measures. (See section "Sharing Data with Third Parties" at the bottom of the page.)
Sharing Data with Third Parties
Hotel Restaurant Fidder will only share your personal data with third parties under the following circumstances:
- Service Providers:
We may share your personal data with trusted service providers who assist us in our operations (e.g., IT service providers, payment processors, or third parties involved in the booking process). These parties are contractually bound to maintain the confidentiality and security of your data and may not use it for their own purposes. - Legal Obligations:
We may disclose your data when required by law or when necessary to comply with legal proceedings, court orders, or requests from law enforcement authorities. - Business Transactions:
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner, provided that such a party agrees to uphold this privacy statement.
Data Retention
We retain your personal data for as long as is necessary to fulfill the purposes described in this privacy statement, unless a longer retention period is required by law (e.g., tax and accounting requirements).
When your personal data is no longer needed, we will ensure that it is securely deleted or anonymized.
Your Rights
Under the applicable data protection laws (including the GDPR), you have the following rights regarding your personal data:
• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You may request the deletion of your data where there is no legal basis for its retention.
• Right to Restrict Processing: You can request that we limit the processing of your data in specific cases.
• Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data where we rely on legitimate interests.
• Right to Withdraw Consent: If we process your data based on your consent, you can withdraw this consent at any time.
To exercise any of these rights, please contact us at patrick@hotelfidder.nl.
We may ask you to verify your identity before we respond to such requests.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to ensure optimal functionality, analyze website traffic, and enhance user experience.
Cookies are small text files stored on your device that help us recognize your browser and store certain information. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that some parts of our website may not function properly if cookies are disabled.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy statements to understand how they handle your personal data.
Changes to This Privacy Statement
We reserve the right to modify or update this privacy statement at any time. Changes will be published on this page with the updated effective date. We recommend reviewing this statement periodically to stay informed about how we protect your data.
Contact Information
If you have any questions about this privacy statement, our data processing practices, or if you wish to exercise your rights, please contact us at:
Hotel Restaurant Fidder
Koningin Wilhelminastraat 6
8019 AM Zwolle – The Netherlands
Phone: +31 (0)38 421 83 95
Email: patrick@hotelfidder.nl
Data Retention
We will retain your data, including personal information, for as long as we deem it necessary to provide our services, comply with applicable legal requirements, resolve disputes, and otherwise as needed to enable us to conduct our business operations, including detecting and preventing fraud or other illegal activities.
All retained personal data is subject to this Privacy Statement.
If you have questions about a specific retention period for particular types of personal data that we process about you, please contact us using the details provided below.
Your Options and Rights
We want you to have control over how your personal data is used by us. You can exercise this control in the following ways:
• You may request a copy of the personal data we hold about you;
• You may inform us of any changes to your personal data or request corrections to the personal data we hold about you;
• In certain cases, you may request that we delete, block, or restrict the processing of personal data we hold about you, or object to the way we use your personal data; and
• In certain cases, you may also request that we transfer the personal data you have provided to us to a third party.
Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time, subject to applicable law. Furthermore, when we process your personal data based on legitimate interests or public interest, you have the right to object to such processing at any time, in accordance with applicable law.
We rely on you to ensure that your personal data is complete, accurate, and current. Please notify us immediately of any changes or inaccuracies in your personal data by contacting patrick@hotelfidder.nl. We will handle your request in accordance with applicable legal requirements.
Questions or Complaints
If you have any questions or concerns about our processing of your personal data, or if you wish to exercise your rights under this notice, you may contact us at patrick@hotelfidder.nl.
You may also contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local data protection authority with any questions or complaints.
Changes to this Notice
Just as our business evolves, this Privacy Statement may also change from time to time.
To stay informed about updates, we encourage you to regularly review this page.
If we make significant changes or modifications that affect you (for example, if we begin processing your personal data for purposes other than those outlined above), we will contact you before initiating such processing.
Third-Party Services
We use service providers to process your personal data strictly on our behalf. This includes purposes described in this Privacy Statement, such as facilitating payments for bookings, sending marketing materials, or providing analytical support services.
These service providers are bound by confidentiality agreements and are not permitted to use your personal data for any other purposes.
Competent Authorities:
We may disclose personal data to law enforcement agencies and other governmental authorities where required by law or when strictly necessary for the prevention, detection, or prosecution of criminal offenses and fraud.
Third Parties We Work With on Our Website
• Mews Systems – used for our reservation system and to enable online bookings through our website.
• Resengo – we use the system provided by www.resengo.com for the purchase of gift vouchers.
• Ingenico – for processing online payments for gift vouchers, we use Ingenico’s secure payment services.